We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action, the letter that says what a phone call can’t. In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own writing. Business writing that works deals with the many facets of writing and communication including writing clearly, concisely, correctly, completely and courteously, using punctuation, sentence construction, and writing business letters, to name a few. Working in a professional environment makes effective business writing an important yet often neglected skill.