This term represents the total number of hours that the Technicians are available to work, or in other words, the total number of hours that the Technicians are clocked-in at the dealership.
The number of Hours Attended is the statistic that is used in the calculation of Utilisation and Overall Efficiency.
It is important to note that this does not give you the total number of Hours Worked; it provides you with the total number of hours that are available to work.
As well as collating the total number of Hours Attended, it is also recommended that you calculate the hours attended for each individual Technician so that their individual Utilisation can be ascertained.
Example:
Discussion:
Factors that will influence the number of Hours Attended is time spent on training courses, time off on holiday, and sickness.