This KPI simply counts the number of retail hours that have been sold and the number of job cards that have been raised in the retail sector and one is simply divided by the other to give an average of hours sold per retail job card.
When you wish to compare your performance with another dealer it is often difficult to gain an accurate measurement by using Labour Sales or the number of Hours Sold, as no two dealers are the same; this is where manufacturers composites and inter-firm comparisons are very useful.
Example:
A) Number of Retail Hours sold = 1,437 B) Number of Retail Job Cards = 334 C) Hours per Retail Job Card = 4.3 (A ÷ B)
Discussion:
When you compare your results to the national average you should keep in mind that this statistic is influenced by the type of work that is being undertaken, the Technicians ability to find additional work and the Service Receptionist's ability to sell that additional requirement on to the customer.