Hours Sold (Service Department)

Hours Sold (Service Department)

Total Number of Hours Invoiced

Guideline: See Labour Sales Mix

Description:

This figure represents the total number of hours that have been invoiced. Of course, the monetary value of this statistic is represented by the Labour Sales value.

It is more important to keep track of the number of Hours Sold than it is to keep track of their monetary value. This is because the monetary value of the Hours Sold can be influenced by your charge out rate and Recovery Rate and this does not therefore provide you with an accurate reflection of the direction of your business.

Example:

Discussion:

By far the easiest way to track the performance of the Hours Sold is to compile them into a simple graph on a weekly or monthly basis.

The graph will of course be more meaningful if you are able to segregate the hours sold between Retail, Internal and Warranty so that you can accurately plot the trend in each performance sector.

Related Terminology:

» Motor Retail Terminology and Concepts