This statistic represents the number of hours that the Technicians have been working productively.
Working productively means, spanner-in-hand head-under-bonnet working on time that can be charged out to the customer. Although a Technician may be clocked in and available to work for 40 hours per week, the time that they spent working productively is shown as the Hours Worked.
There is only one way to accurately capture the number of Hours Worked productively and that is for each Technician to clock on and off each individual job.
Example:
A) Hours Attended = 40 B) Idle Time = 2 C) Hours Worked = 38 (A - B)
Discussion:
Whatever your thought in this area of analysis there is one question that must be asked. If you do not accurately record this key performance area, when you do have a problem that you want to resolve, where do you begin to look for the answers? There is an old quote that says: "If you can't measure it, you can't manage it."