This KPI measures the relationship between the number of hours that have been sold and the number of hours that the Technicians have been available to work.
This example shows that the Service Department has successfully sold more hours than the Technicians have Attended, therefore the Overall Efficiency of the department is in excess of 100%.
Example:
A) Hours Sold = 1,130 B) Hours Attended = 1,040 C) Overall Efficiency = 108% (A ÷ B X 100)
Discussion:
The direction and travel of this key performance indicator keeps you informed of the balance and harmony that must exist between your Utilisation and Productivity.
Overall Efficiency clearly demonstrates that there is little point in increasing one and ignoring the other.
Example:
A) Utilisation = 92% B) Productivity = 118% C) Overall Efficiency = 108.56% (A X B ÷ 100)