This KPI measures the ratio between productive staff and non-productive staff and is sometimes called the Productive Ratio.
Typically, non-productive staff could be the Service Manager, Service Receptionist and Warranty Clerk.
Composite
results appear to average at around 3:1, or in other words, for every 3
Technicians that you employ, you have 1 member of staff who is
non-productive.
This statistic can vary wildly and is dependent upon how you apportion your
Apprentices and Foreman. Obviously, if your Productive/Non Productive KPI is lower
than 3:1 you will need to take corrective action.
Example:
A) Productive staff = 12 B) Non-Productive staff = 4 C) Productive : Non Productive = 3:1 (A ÷ B)
Discussion:
Make
sure that you understand what you are looking at when you read this
information as some financial reports show this equation in reverse.