This is another of those key performance indicators that is used to level the playing field when comparing one dealer with another dealer.
It removes the emotion of the big numbers that may be involved and produces an average number of jobs that an individual Technician undertakes in a given period.
Example:
A) Total Repair Orders = 1,458 B) Number of Technicians = 6 C) Repair Orders per Technicians = 243 (A ÷ B)
Discussion:
There are a multitude of factors that will affect this statistic including Productivity, Utilisation, and the type of work being undertaken and of course the Technicians skill.
This KPI is probably more useful in the preparation of budget and business plans as opposed to measuring the effectiveness of your Technicians.