This statistic tells you how much of the Technicians Attended time is actually spent working productively.
In
more simplistic terms, each Technician usually clocks in and is
available for eight hours each day, but how much of that time is spent
spanner-in-hand, head-under-bonnet, working on hours that can be
charged out to the customer? Selling Efficiency gives you the answer to
this question.
Example:
A) Hours Worked = 957 B) Hours Attended = 1,040 C) Selling Efficiency = 92% (A ÷ B X 100)
Discussion:
This
example shows that the Technicians have attended 1,040 hours at the
dealership of which 92% of that time has been spent working
productively. The remaining 8% will be shown in your expenses as Idle
Time.
Related Terminology:
This KPI is also known as Utilisation, Labour Utilisation and Labour Efficiency.
