Insurance Hours Sold ÷ Number of Insurance Repairs
Baseline: 18 Hours
Description:
This KPI generally deals with work carried out for insurance companies, as they tend to be the larger accident repair jobs.
The equation simply divides the number of Hours Sold by the number of repairs to provide you with an average number of hours sold per repair.
Example:
A) Insurance Hours Sold = 968 B) Number of Insurance Repairs = 51 C) Hours Sold per Repair = 19 (A ÷ B)
Discussion:
The resulting KPI gives you an indication of the type of work that you are receiving from your insurance companies and is also a measurement of the skills of your Estimator.
If you reported figures are below the suggested baseline of 18 hours it could be that you are receiving more of the smaller type of repairs or it could be that the Estimator is falling short of requirements.