The Lead Time is the length of time a customer must wait before your Bodyshop can repair their vehicle.
A
short Lead Time is usually expected and generally
accepted by a customer unless they have a serious problem that needs
immediate attention.
A
long Lead Time of ten days or more is not generally understood or
accepted by a customer and usually results in them taking their
vehicles elsewhere.
If
your Lead Time is ten days or more on a consistent basis, then you
should certainly examine your Utilisation or even yoy policy regarding courtesy cars.
If
your Lead Time is nonexistent on a continual basis, then your
marketing campaigns may need an extra boost to gain
additional work.
Example:
Discussion:
Factors
that affect the lenght of Lead Time are Utilisation, cutomer retention,
and marketing activity.