Repair Orders per Productive

Repair Orders per Productive

Number of Repair Orders ÷ Number of Productives

Guideline: Own policy

Description:

This is another of those key performance indicators that is used to level the playing field when comparing business with another.

It removes the emotion of the big numbers that may be involved and produces an average number of jobs that an individual Productive undertakes in a given period.

Example:

A) Total Repair Orders = 1,458
B) Number of Productives = 6
C) Repair Orders per Productive = 243 (A ÷ B)

Discussion:

There are a multitude of factors that will affect this statistic including Productivity, Utilisation, and the type of work being undertaken and of course the skill of the Productives and the Estimator.

This KPI is probably more useful in the preparation of budget and business plans as opposed to measuring the effectiveness of your Productives.

Related Terminology:


» Motor Retail Terminology and Concepts